Refund Policy

Last Updated: January 15, 2025

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all individual course purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the original purchase date.

1.1 Eligibility Criteria

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days of the purchase date
• You must be the original purchaser of the course
• Your account must be in good standing with no violations of our Terms & Conditions
• The course must have been purchased directly from aiskillforge.online (refunds for purchases made through third-party platforms are subject to those platforms' policies)
• You have not previously received a refund for the same course

1.2 What's Covered

Our 30-day money-back guarantee covers:

• Individual course purchases
• Single-course bundles
• Dissatisfaction with course content, teaching style, or learning experience
• Technical issues that prevent access to course materials and cannot be resolved by our support team
• Accidental duplicate purchases made within 30 days

2. Exclusions and Limitations

2.1 Non-Refundable Items

• Completed Courses: Courses where you have completed 80% or more of the content are not eligible for refunds
• Certificate Fees: Fees paid for certificates of completion are non-refundable once the certificate has been issued
• Subscription Services: Monthly or annual subscription plans follow a separate cancellation policy (see Section 4)
• Promotional or Discounted Purchases: Courses purchased during special promotions at significantly reduced prices (75% or more discount) may have modified refund terms
• Gift Purchases: Courses purchased as gifts are only refundable before the gift recipient has redeemed and accessed the course
• Third-Party Services: Any third-party services, tools, or software accessed through our platform but not directly provided by us

2.2 Abuse Prevention

We reserve the right to deny refund requests in cases of suspected abuse, including but not limited to:

• Multiple refund requests for different courses from the same account
• Requests submitted after downloading substantial amounts of course materials
• Patterns of behavior suggesting systematic course consumption without payment
• Violations of our Terms & Conditions, including sharing account access or course materials
• Fraudulent activity or chargeback disputes

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Request: Email us at [email protected] with the subject line "Refund Request - [Your Name]"
2. Include Required Information:
   • Your full name as it appears on your account
   • Email address associated with your account
   • Order number or transaction ID
   • Course name(s) for which you are requesting a refund
   • Purchase date
   • Brief explanation of your reason for the refund request (optional but helpful)
3. Verification: Our team will verify your purchase and eligibility
4. Processing: Once approved, your refund will be processed

3.2 Processing Time

Once your refund request is approved:

• Refund processing begins within 2-3 business days of approval
• The refund will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

3.3 Account Access After Refund

Upon approval of your refund request:

• Your access to the refunded course(s) will be immediately revoked
• You will no longer be able to view course materials, access downloads, or participate in course discussions
• Any certificates earned from the refunded course will be invalidated
• Your account will remain active for other purchased courses (if applicable)

4. Subscription Services

4.1 Subscription Cancellation

If you have purchased a subscription-based service:

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• You will retain access to subscription content until the end of the paid period
• No refunds are provided for partial subscription periods
• Cancellation must be completed at least 48 hours before the next billing date to avoid charges for the next period

4.2 Subscription Refunds

Subscription payments are generally non-refundable, except:

• Within 7 days of the initial subscription purchase (first-time subscribers only)
• In cases of billing errors or unauthorized charges
• If we discontinue the subscription service

5. Technical Issues and Support

Before requesting a refund due to technical issues, we encourage you to:

• Contact our technical support team at [email protected]
• Allow our team 48 hours to investigate and resolve the issue
• Try accessing the course from a different browser or device
• Review our technical requirements and troubleshooting guides

Most technical issues can be resolved quickly, and our support team is dedicated to ensuring you have a smooth learning experience.

6. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting us:

• Your account will be immediately suspended pending investigation
• You will lose access to all purchased courses and materials
• We may pursue legal action to recover costs associated with the chargeback
• Your account may be permanently terminated
• You may be prohibited from making future purchases

We are committed to resolving all disputes fairly and encourage direct communication to find satisfactory solutions.

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• For bundle purchases where only some courses are unsatisfactory
• When significant course content becomes unavailable
• In cases of extenuating circumstances evaluated on a case-by-case basis

Partial refund amounts will be determined based on the original purchase price, applicable discounts, and the portion of content accessed.

8. Course Updates and Changes

We regularly update and improve our course content. Please note:

• Course updates and improvements do not qualify as grounds for refunds
• Minor changes to course structure, content, or instructors are not eligible for refunds
• If a course is significantly modified or discontinued, existing students will receive reasonable notice and alternatives

9. International Purchases

For international purchases:

• Refunds are processed in the original currency of purchase
• Currency conversion rates may vary between purchase and refund dates
• Any currency conversion fees or international transaction fees charged by your bank are not refundable
• Refund processing times may vary depending on your country and financial institution

10. Gift Purchases

Special conditions apply to courses purchased as gifts:

• Gifts are refundable only if the recipient has not redeemed or accessed the course
• Once a gift is redeemed, refund eligibility transfers to the recipient
• The recipient must submit the refund request within 30 days of redemption
• Refunds for gifts are issued to the original purchaser's payment method

11. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Material changes will be communicated via email to registered users. Your continued use of our services after changes constitutes acceptance of the modified policy.

Purchases made before policy changes remain subject to the refund policy in effect at the time of purchase for 90 days following the change.

12. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you are a consumer in the European Union, United Kingdom, or other jurisdictions with specific consumer protection laws, you may have additional rights beyond those described in this policy.

13. Questions and Support